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FAQ_Frequently Asked Question

Do I need a prescription for my order?

If you are ordering prescription only medicines then we would need a prescription before we can dispense the medication and we aim to dispatch your order the same day.

How can I place my order?

You can order securily online 24*7 a week.

Do I receive invoice or bill for my order?

Yes, This is your right. we send invoice/cash memo along with your order inside the box.

Is there any other method by which i can place my order?

Yes, If you prefer to do so by contacting Pharmacy on 098727 62699 or sending your prescription on WhatsApp no. 78892 84816, in case of COD.

What happens after placing my order?

Your prescription will be checked, Availability check, Confirmation SMS to you, Invoicing, Packing, Dispatching.

Can I cancel my order?

Yes, If you place a request immediately before dispatching,You can cancel your order. It is a same day procedure. Order once in transit can not be cancelled.

How long will my order take to arrive?

If your order is placed before 12:00 p.m. We aim to dispatch your order on the same day. generally, it will take 3 to 6 days depending on the delivery location.

Can I track my order delivery?

Yes, All information regarding delivery date, amount etc. delivered to you through regular SMS and a link to track your order.

Are there any hidden charges or professional fees?

No. There are no hidden charges or professional fees on your order.

What are your return policy?

We accept returns if the medicine provided you does not match your order or medicine is past its expiry date.

How can I buy another medicine or substitute?

You can buy substitute if your prescription lists the salt name instead of a brand name or you can encourage your doctor to write the salt name intead of a specific brand name.

What is the meaning of generic or substitute medicines?

These are equivalent in all respect such as dose, uses, composition, strength, efficacy, bioavailability and safety etc. Pharmaceuticals regulatory body of India ” CDSCO ” has set all the standard for brand name and there identical salt.

Why do the prices of medicines vary?

Prices of medicines may vary by geographical location and often change on a day to day basis due to regulations. The prices on GNMeds act as guidances and help you for the payment.

Quality and Authenticity of medicines

We ensure that you get only quality and authentic medicine that are procured directly from certified marketing and manufacturing company.

How secure my payment modes when using your website?

We use the latest encryption methods for our data servers. your card details are entered on the highly secure server of our payment partner.

Service days and time

You can order 24*7 through GNMeds, Contact 10:00 a.m. to 10:00 p.m.

What are the various payment methods for purchasing ?

All payment methods are accepted such as Credit cards, Debit cards, ATM cards, NET banking and Prepaid wallet. Also COD option is available which attract Rs. 49.00 extra for any value of order.

What is COD? What are the charges for COD?

If you do not have payment card. You can opt the method of Cash On Delivery. The charges for COD is Rs. 49.00 extra for any order value. When the courier company deliver your order to you. Then you pay them the complete order amount in cash.

Is it possible to cancel my order after charge?

No, you can not cancel your order.

Can I leave a review on your website?

Yes. After you have made a purchase you can write a review about your experience.

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